Terms of service
Terms of Service
Introduction
Purchases from ONE NODE AS are governed by the following Terms of Service, based on the Norwegian Standard Sales Conditions for Consumer Purchases of Goods over the Internet.
Consumer purchases are regulated primarily by the Norwegian Contracts Act, Consumer Purchases Act, Marketing Control Act, Cancellation Act and E-Commerce Act, as well as other mandatory consumer protection legislation applicable to the purchase.
Norwegian legislation is available at www.lovdata.no.
These Terms of Service do not limit consumers' statutory rights. They outline the principal rights and obligations of the Seller and Purchaser.
1. Contract
The contract consists of these Terms of Service, the information provided during the ordering process and any individually agreed conditions.
In the event of a conflict between these terms and individually agreed conditions, the individually agreed conditions shall take precedence, provided they do not conflict with mandatory legislation.
The contract is supplemented by applicable statutory provisions governing purchases between businesses and consumers.
2. Parties
The Seller is:
ONE NODE AS
Kyrkjevegen 31
6740 Selje
Norway
Telephone: +47 468 23 203
Email: shop@onenode.no
Organisation number: 929 194 675
Hereinafter referred to as the Seller.
The consumer placing the order is hereinafter referred to as the Purchaser.
3. Price
The total price payable by the Purchaser is displayed during checkout and includes applicable taxes and any additional charges disclosed before the purchase is completed.
The Purchaser shall not be charged additional costs that were not disclosed before the purchase.
For international deliveries, applicable taxes, customs duties and import charges depend on the delivery destination, shipping arrangements and applicable legislation.
Any additional charges payable by the Purchaser will be clearly communicated before the order is completed, as required by law. Where such charges cannot reasonably be calculated in advance, the Purchaser will be informed of their possible occurrence before completing the purchase.
4. Conclusion of Contract
The contract becomes binding when the Purchaser submits the order, subject to applicable law.
Neither party shall be bound by an obvious pricing, typographical or other error where the other party knew or reasonably should have known that an error had occurred.
5. Payment
The Seller may charge the Purchaser for goods from the time the goods are dispatched, unless otherwise permitted by applicable law or agreed through the selected payment method.
For debit or credit card payments, the payment amount may be reserved when the order is placed and charged when the goods are dispatched.
Payments processed by third-party payment providers may also be subject to the relevant provider's terms.
6. Delivery
Delivery has occurred when the Purchaser or their designated representative has taken physical possession of the goods.
Delivery arrangements and estimated delivery times are communicated during checkout or in the applicable Shipping Policy.
Further information about shipping, delivery and returns is available in our Shipping Policy and Refund & Return Policy on our website.
7. Product Risk
The risk of loss of or damage to the goods passes to the Purchaser when the Purchaser or their designated representative takes physical possession of the goods, in accordance with applicable consumer legislation.
8. Right to Cancel
Unless a statutory exception applies, the Purchaser has the right to withdraw from a distance purchase within 14 days without providing a reason, in accordance with the Norwegian Cancellation Act and any other mandatory consumer protection legislation applicable to the purchase.
8.1 Cancellation Period
The cancellation period is 14 calendar days.
For purchases involving a single delivery, the period begins on the day after the Purchaser receives the goods.
Where an order consists of several deliveries, the cancellation period begins on the day after the final delivery is received.
If the cancellation deadline falls on a Saturday, Sunday or public holiday, the deadline is extended in accordance with applicable law.
8.2 Exercising the Right to Cancel
To exercise the right to cancel, the Purchaser must inform the Seller of their decision before the cancellation period expires.
Notifications may be sent to:
The notification should include the order number and the goods concerned.
The Purchaser may use the statutory withdrawal form, but use of that form is not mandatory. Any clear statement communicating the decision to withdraw is sufficient.
The withdrawal deadline is met if the notification is sent before the cancellation period expires.
8.3 Returning Goods
After notifying the Seller of the decision to withdraw, the Purchaser must return the goods without undue delay and no later than 14 days after giving notice.
The Purchaser is responsible for arranging and paying the direct cost of return shipping, provided this obligation was communicated before the purchase.
The Purchaser should contact shop@onenode.no to obtain the correct return address.
We recommend using a tracked shipping service and retaining proof of shipment.
For international returns, parcels should be clearly identified as Returned Goods on the customs documentation.
8.4 Condition of Returned Goods
The Purchaser may inspect and try on the goods to the extent necessary to establish their nature, characteristics and functioning, as would be permitted in a physical shop.
The Purchaser may be responsible for any reduction in value resulting from handling beyond what is necessary for this purpose.
Any permitted deduction shall reflect the actual reduction in value and shall not remove the statutory right of withdrawal.
8.5 Refunds Following Cancellation
When the Purchaser exercises the statutory right to cancel, the Seller shall reimburse payments received, including standard original delivery costs where required by law, without undue delay and no later than 14 days after receiving the withdrawal notification.
The Seller may withhold reimbursement until the goods have been received or the Purchaser has supplied evidence that the goods have been returned, whichever occurs first.
Refunds will be issued using the original payment method unless otherwise expressly agreed.
No additional fees will be charged for exercising the statutory right to cancel.
8.6 Further Information
Additional practical information is available in our Refund & Return Policy.
Nothing in that policy or these Terms of Service limits the Purchaser's statutory right of withdrawal.
9. Delays and Non-Delivery
If the Seller fails to deliver the goods within the agreed period, and the delay is not attributable to the Purchaser, the Purchaser may exercise the remedies available under the Norwegian Consumer Purchases Act and other applicable mandatory consumer legislation.
Depending on the circumstances, these remedies may include withholding payment, demanding delivery, terminating the contract or claiming compensation.
The Purchaser should notify the Seller in writing where possible.
9.1 Performance
The Purchaser may maintain the purchase and require the Seller to fulfil the contract.
The Seller may refuse performance where it is impossible or would involve costs or inconvenience that are disproportionate to the Purchaser's interest in performance, in accordance with applicable law.
9.2 Termination
If the Seller fails to deliver the goods within the agreed period, the Purchaser may request delivery within a reasonable additional period.
If delivery does not occur within that period, the Purchaser may terminate the purchase in accordance with applicable law.
The Purchaser may also be entitled to terminate the contract immediately in circumstances provided for by law, including where the Seller refuses delivery or where delivery by a particular date was essential to the contract.
9.3 Compensation
The Purchaser may claim compensation for losses resulting from delayed delivery where the conditions for compensation under applicable legislation are met.
The Seller shall not be liable where a statutory exemption from liability applies.
10. Defective Goods
If goods are defective or do not conform to the contract, the Purchaser may make a complaint in accordance with the Norwegian Consumer Purchases Act and other applicable mandatory consumer protection legislation.
The Purchaser must notify the Seller within a reasonable period after discovering the defect.
Under Norwegian law, notification made within two months of discovering the defect is always considered timely.
The statutory complaint period is generally two years after delivery, or five years for goods or components intended to last substantially longer.
Depending on the circumstances, the Purchaser may be entitled to repair, replacement, a price reduction, termination of the purchase or compensation.
Complaints should be sent to:
Please include the order number and a description of the issue.
10.1 Repair or Replacement
If a product is defective, the Purchaser may request repair or replacement in accordance with the Norwegian Consumer Purchases Act.
The Seller shall remedy the defect within a reasonable time, without cost or significant inconvenience to the Purchaser.
The Seller may refuse a requested remedy where it is impossible or would involve disproportionate costs, in accordance with applicable law.
Any additional attempts to remedy the defect and any further remedies available to the Purchaser shall be governed by applicable consumer protection legislation.
10.2 Price Reduction
The Purchaser may be entitled to an appropriate price reduction where the conditions under applicable consumer legislation are met.
The reduction shall reflect the difference between the value of the goods as delivered and the value they would have had if they had conformed to the contract, in accordance with applicable law.
10.3 Termination
The Purchaser may terminate the purchase where the conditions for termination under the Norwegian Consumer Purchases Act or other applicable mandatory consumer legislation are met.
The Seller may refuse termination on the grounds that a defect is minor only where permitted by applicable law.
11. Seller's Rights in the Event of the Purchaser's Breach of Contract
If the Purchaser fails to pay or otherwise fulfil their contractual obligations, and this is not attributable to the Seller, the Seller may exercise the remedies available under applicable law.
These may include withholding delivery, demanding payment, terminating the contract or claiming compensation.
The Seller may also charge statutory interest on overdue payments and applicable debt collection fees where permitted by law.
11.1 Fulfilment
If the Purchaser fails to pay the purchase price, the Seller may maintain the contract and demand payment in accordance with applicable law.
11.2 Termination
In the event of a material breach of contract by the Purchaser, the Seller may terminate the contract where permitted by applicable law.
Where required, the Seller shall provide the Purchaser with a reasonable additional period to fulfil their obligations before terminating the contract.
Interest on overdue payments and debt collection costs may be charged only in accordance with applicable legislation.
11.3 Fees for Uncollected Goods
If the Purchaser fails to collect goods that have not been prepaid, the Seller may charge a reasonable fee covering the actual costs incurred, where permitted by applicable law.
Such fees shall not exceed the Seller's documented actual expenses.
Purchasers under the age of 18 shall not be charged such fees.
12. Warranties
Any commercial warranty provided by the Seller or manufacturer is additional to the Purchaser's statutory consumer rights.
A commercial warranty does not restrict or replace the Purchaser's rights under applicable consumer protection legislation.
13. Personal Data
ONE NODE AS is responsible for processing personal data collected in connection with purchases, subject to applicable data protection legislation.
Personal data is processed for purposes including order fulfilment, payment processing, delivery, customer service and compliance with legal obligations.
Further information about the collection, use, storage and protection of personal data is available in our Privacy Policy.
14. Conflict Resolution
Complaints should initially be directed to ONE NODE AS at:
The Seller and Purchaser shall attempt to resolve disputes amicably.
If a dispute cannot be resolved directly, the Purchaser may contact the Norwegian Consumer Authority (Forbrukertilsynet) for mediation, where applicable.
Website: www.forbrukertilsynet.no
The Purchaser retains any rights to pursue complaints or legal remedies through competent authorities, dispute resolution bodies or courts under applicable legislation.
Nothing in these Terms of Service restricts mandatory consumer rights under Norwegian law or other consumer protection legislation applicable to the purchase.