Refund policy
Refund & Return Policy
At ONE NODE, we want you to be happy with your purchase. If you wish to return an item, please follow the instructions below.
14-Day Return Policy
You have 14 days from the date you receive your order to notify us that you wish to return your purchase.
To initiate a return, please contact shop@onenode.no with your order number and the item(s) you wish to return.
Once you have notified us, you have a further 14 days to send the item(s) back.
Return Conditions
To receive a full refund, products must be returned in their original condition, unworn, undamaged, and with all original packaging, accessories and tags included.
You may try on garments as you would in a physical store. Any handling beyond what is necessary to check the fit and characteristics of the product may result in a deduction from your refund if the item's value has been reduced.
All returned items will be inspected upon arrival.
Return Shipping
Customers are responsible for arranging and paying for return shipping.
Please contact shop@onenode.no before returning your order to receive the correct return address.
We recommend using a tracked shipping service and keeping your proof of shipment.
For international returns, please clearly mark the parcel as Returned Goods on the customs documentation.
Refunds
Once your return has been received and inspected, we will notify you by email.
Approved refunds will be issued to your original payment method, normally within 5 business days after processing.
Where required by applicable consumer law, standard original delivery charges will also be refunded.
Exchanges
We do not currently offer direct exchanges.
If you require a different size, colour or style, please return your original item and place a new order.
Faulty or Incorrect Products
If you receive a faulty, damaged or incorrect product, please contact shop@onenode.no with your order number and a description of the issue.
We will arrange an appropriate solution in accordance with applicable consumer protection laws, including covering necessary return shipping costs where required.
Sale Items
The same return policy applies to items purchased during sale periods.
Contact
For any questions regarding returns or refunds, please contact:
ONE NODE
This policy does not affect your statutory consumer rights.
Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract.)
To:
ONE NODE AS
Kyrkjevegen 31
6740 Selje
Norway
Email: shop@onenode.no
I/We () hereby give notice that I/we () withdraw from my/our (*) contract of sale of the following goods:
Ordered on () / Received on ():
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is submitted on paper):
Date:
(*) Delete as appropriate.